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Support Group Session

Our Services


To provide affordable and accessible alternative dispute resolution services.

What We Do

Mediation & Conflict Solutions offers different mediation structures to meet your needs. Commonly, participants and two mediators work in a room together to resolve the conflict. If the participants prefer to be in separate rooms, the mediators can shuttle between them in an attempt to resolve the conflict. When one or both of the participants are unable to attend the mediation in person, Mediation & Conflict Solutions offers remote mediation via video conferencing.

Mediation is effective because:

  • It takes seriously the issues that people say matter most to them – relationships, fairness, emotions, justice, recognition, respect, inclusion, fixing a problem.

  • People get a chance to share with each other their frustrations and hurts, to express regret, and to ask for what they need.

  • Parties can bring up whatever topics concern them – they are not restricted to resolving only the official complaint.


Mediation provides structure for difficult conversations

  • It is a private and supportive setting for discussing misunderstandings and suspicions, and for speaking honestly.

  • Mediators explore and reframe the parties’ interests in ways that help people move into problem-solving mode.

  • A mediated agreement can lessen subsequent friction and misunderstandings, even if conflict is not fully resolved.


Mediation works best when......

  • Parties realize that continuing their dispute may have costly consequences.

  • They genuinely want to change the situation and need each other’s cooperation to do so.

  • All main stakeholders and decision-makers participate.

  • The parties are (eventually) able to express the reasons for their discomfort and distress.

  • The parties are capable of making plans and keeping promises.


If you are ready to end a conflict, mediation can be a graceful and efficient way to do so.

What makes mediation work?

Lecture Hall Tutor

It gave us a chance to discuss all of our unresolved issues and get them out in the open so we could resolve them.

-Mediation Participant

Mediation Process

1. Opening

Mediators welcome participants and review the agreement to mediate.

2. Uninterrupted time

Participants take turns sharing what they consider relevant to the conflict.

3. The exchange

Mediated discussions focus on understanding each person's concerns in order to identify their interests and what topics need attention.

4. Generate solutions

Parties discuss possible options, review decisions, work out details, and agree on a solution.

5. Agreement

Mediators record the decisions in a written agreement.

Shuttle Mediation


Shuttle mediation is a process in which parties are placed in different rooms and the mediators ‘shuttle’ between them, conveying the parties’ viewpoints, settlement ideas and financial offers. 


The nature of your dispute, the history of your conflict, or one party’s strong preference, may be the reason that shuttle mediation is suitable.

Remote Mediation


The mediation process generally works best when all participants and the mediators are in the same room. In the event that one or both parties are unable to be present then remote mediation is a helpful option.


Current Mediation & Conflict Solutions remote mediation options include conference calling and internet technology such as video conferencing.

Shuttle & Remote Mediation

Mediation Process

The Anatomy of Mediation
Classmates in the Library

You helped ease us into a very scary process. Thank you.

Mediators were very good at keeping peace on a very touchy subject.

I felt as though I was heard.

If you have conflict, we have solutions.
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