To provide affordable and accessible alternative dispute resolution services.
Mediation & Conflict Solutions offers different mediation structures to meet your needs. Commonly, participants and two mediators work in a room together to resolve the conflict. If the participants prefer to be in separate rooms, the mediators can shuttle between them in an attempt to resolve the conflict. When one or both of the participants are unable to attend the mediation in person, Mediation & Conflict Solutions offers remote mediation via conference call, Skype, Zoom, and more.
What makes mediation work?
Mediation is effective because:
It takes seriously the issues that people say matter most to them – relationships, fairness, emotions, justice, recognition, respect, inclusion, fixing a problem.
People get a chance to share with each other their frustrations and hurts, to express regret, and to ask for what they need.
Parties can bring up whatever topics concern them – they are not restricted to resolving only the official complaint.
Mediation provides structure for difficult conversations
It is a private and supportive setting for discussing misunderstandings and suspicions, and for speaking honestly.
Mediators explore and reframe the parties’ interests in ways that help people move into problem-solving mode.
A mediated agreement can lessen subsequent friction and misunderstandings, even if conflict is not fully resolved.
Mediation works best when......
Parties realize that continuing their dispute may have costly consequences.
They genuinely want to change the situation and need each other’s cooperation to do so.
All main stakeholders and decision-makers participate.
The parties are (eventually) able to express the reasons for their discomfort and distress.
The parties are capable of making plans and keeping promises.
If you are ready to end a conflict, mediation can be a graceful and efficient way to do so.
I have found working with MCS to be both inspiring and rewarding. I look forward to working with them in the future to better serve the youth of Rochester.
Gordy Ziebart, Retired Principal, RALC
The Anatomy of Mediation
Mediators welcome participants and review the agreement to mediate.
2. Uninterrupted time
Participants take turns sharing what they consider relevant to the conflict.
3. The exchange
Mediated discussions focus on understanding each person's concerns in order to identify their interests and what topics need attention.
4. Generate solutions
Parties discuss possible options, review decisions, work out details, and agree on a solution.
Mediators record the decisions in a written agreement.
Shuttle mediation is a process in which parties are placed in different rooms and the mediators ‘shuttle’ between them, conveying the parties’ viewpoints, settlement ideas and financial offers.
The nature of your dispute, the history of your conflict, or one party’s strong preference, may be the reason that shuttle mediation is suitable.
The mediation process generally works best when all participants and the mediators are in the same room. In the event that one or both parties are unable to be present then remote mediation is a helpful option.
Current Mediation & Conflict Solutions remote mediation options include conference calling and internet technology such as Zoom and Skype.
You helped ease us into a very scary process. Thank you.
Mediators were very good at keeping peace on a very touchy subject.
I felt as though I was heard.